FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Where is the farm located?

  • Michigan, USA. We are located about 20 minutes south of Grand Rapids, MI.

  • 9973 Homerich Ave. SW Byron Center, MI 49315

  • We are in Byron Center, about 4 miles west of Highway 131.

 

2. Where/how do I buy flowers from your farm?

  • All of our blooms, bunches and bouquets are sold from our self-serve, honor system Flower House. Please visit our FLOWER HOUSE page for hours of operation, parking instructions and payment options.

3. Can I walk around your farm?

  • Our flower farm is located in the backyard of our home and is not open to the public aside from special events. We thank you for respecting our family’s privacy.

  • While the Flower House is open to the public, the rest of our farm is private property. PLEASE DO NOT WANDER AROUND THE FARM. I don’t think you’d like to find people wandering in your backyard either!

  • We cannot accommodate drop-in visitors. This is a working farm and time is our most precious resource. But don’t worry - we’ve made accommodations for this! Over the summer, we offer Farm Tours, where you can meet us and get a “behind the scenes” look at Three Acre Farm.

  • Have questions about farming/gardening? Want to pick my brain? You can schedule a 1 Hour Consultation, where we can chat via phone, Zoom or at the farm. Availability may be limited during the busy growing season.

4. Can we take family/senior/engagement photos at your farm?

No. We do not allow photography sessions at this time. Thanks for understanding that our farm is our private residence. We suggest seeking out public parks/gardens, such as Spring Grove Park or the Grand Ideas Garden.

5. Can I order flowers? Do you do wedding/event arrangements?

All of our blooms, bunches and bouquets are sold via our self-serve Flower House, first come, first serve.

We do not hold/reserve flowers or take custom orders/florist orders.

Availability in the Flower House varies day by day, hour by hour. We cannot predict what will be in stock each day, as bloom time is entirely weather dependent.

Unlike wholesale flower suppliers who source flowers from multiple growers around the world, we ONLY source flowers from OUR fields. We harvest daily and stock the Flower House with what happens to be in bloom on that day.

If you need to order arrangements for a wedding or event, or need specific blooms on a specific day, please contact a florist.

6. Do you teach classes or speak at events?

Yes! I’ve taught at Fredrick Meijer Gardens, my local libraries and at multiple churches in my community. My background is teaching and art. I love helping people explore their creative side and learn how to live an more intentional life. Please visit my Speaking Engagements page for more info.

*Please note: My speaking availability is more open in the winter/off season (Nov-Mar). I have limited capacity for speaking events during our growing season (April - Oct).

7. When do your Dahlia tubers go on sale?

Some Dahlia growers “pre-sell” their tubers in the fall or winter, then ship them in the spring (tubers cannot be shipped in temperatures below freezing).

On our farm, we choose to offer our tubers in the spring when we've finished overwintering, dividing, inspecting and inventorying them. 


Why?

Because no matter how careful we are, some tubers will not survive in winter storage. We do not feel comfortable pre-selling tubers that we cannot guarantee will be alive in the spring.

Instead, we wait until to spring to sell our tubers, so we have a precise, accurate inventory. This means you don’t have to worry about getting that dreaded email that says “Sorry, we experienced a crop failure over the winter and the tubers you purchased are no longer available.” This has happened to me too many times and it’s a real bummer!

Be sure to join our email list to be notified when they are available (FILL OUT THE FORM BELOW!).

We announce the Dahlia tuber sale to our email subscribers before we post about it on social media and the tubers often sell out within hours or days.

We usually do NOT announce a specific time or date for the Dahlia tuber sale, as we have a large email subscriber base. If everyone was trying to buy at the same time, it’s likely our website would crash from the amount of traffic (been there, done that. It’s not fun).

The sale usually happens in early or mid-April, when the weather is warm enough for us to start shipping (tubers cannot be shipped in temperatures below freezing, so sometimes we even have to wait until May to ship. Michigan spring can be cold! ).

We appreciate your patience and understanding that we are a small farm and have limited Dahlia tuber stock available each year.

Please know that sometimes it takes 3-4 years to snag your “dream” Dahlia tubers. This is normal and nothing to get discouraged or angry about. Have fun, be kind and be patient!

8. I’m a Florist and I need to order flowers. How do I do that?

We do not have capacity for fulfilling florist orders at this time. Please feel free to stop by our self-serve Flower House to see what is available!

9. I'm interested in starting a farm too. Can I "Pick Your brain”?

Yes! I offer 1 Hour Consultations where we can take a deep dive together to help you make your farming dreams come true. You can learn more about the process and sign up on my Consultations page.

10. What are your shipping policies?

General Shipping Information

  • We ship only within the USA (sorry, Canadian friends!)

  • Please ensure correct address using USPS guidelines

  • Incorrect/insufficient addresses will result in returned shipments

  • Customer is responsible for reshipment costs if address correction is needed

  • Unclaimed packages will be returned to our facility

  • Reshipment costs for unclaimed packages are customer's responsibility

Shipping Rates and Timeframes

Dahlia Tubers

  • Flat rate shipping and handling price for all orders

  • Orders shipped in April or May, when overnight low temperatures are above freezing

  • Packed in partially open baggies with peat moss, vermiculite or wood shavings

  • Store in a cool, dry place until planting time

  • Do not store in freezing areas

  • We sell individual tubers, not clumps. Sizes vary by variety

Bulbs

  • Flat rate shipping and handling price for all orders

  • Orders shipped ASAP for fall planting (current year)

Merchandise

  • Shipped from our fulfillment partner's facility

  • Standard shipping rates apply based on order size

  • Lost package claims must be submitted within 30 days of estimated delivery date

  • Return shipping address for merchandise only: 

    • Three Acre Farm Returns 

    • 217 Wrangler Drive 

    • Coppell, Texas, 75019

Fresh Flowers & Flower House Items

  • Local pickup only

  • Location: Self-serve Flower House on the corner of 100th St and Homerich Ave in Byron Center, MI

  • Hours vary seasonally - please check the website for current hours

  • Please handle with care during transport

  • Follow included care instructions for maximum vase life

Event Tickets

  • Electronic delivery via email

  • Please save confirmation email

Combined Shipping Option (Dahlia Tubers) To reduce costs for multiple orders:

  1. Place orders separately

  2. Fill out our Combined Shipping form to take advantage of this offer (available on our website)

  3. After submitting the Combined Shipping form, excess shipping costs will be refunded after the conclusion of our current year's Dahlia shipping season

Local Pick-Up Options

Dahlia Tubers On-Farm Pick-Up

  • Pickup information provided at checkout

  • Dates and times vary seasonally

  • Please check website for current pickup schedules

  • Location: 

    • Three Acre Farm in Byron Center, MI 

  • Important notes:

    • Pick up MUST occur during designated time slot

    • Unclaimed tubers will be restocked and resold without refund

    • To combine multiple orders for pick-up, fill out our Combined On-Farm Pick-Up form

Bulbs, Seeds, and Merchandise On-Farm Pick-Up

  • Location: 

    • Three Acre Farm in Byron Center, MI 

    • Flower House on the corner of 100th St and Homerich Ave

  • Hours vary seasonally - please check website for current hours

  • Please allow 48 hours for order fulfillment before picking up

  • We are not responsible for orders not retrieved in a timely manner

Our Promise

  • All Dahlia tubers are grown and inspected on our Michigan farm

  • Strict disease prevention methods employed for plant products

  • Careful packaging to ensure safe delivery

Last updated: October 24, 2024

11. What are your policies for returns & refunds?

General Policy

  • Shipping costs are non-refundable in all cases

  • All refund requests must include order confirmation number

  • By purchasing from Three Acre Farm, you agree to these policies

Fresh Flower Bouquets & Flower House Items

  • Expected vase life: 3-5 days with proper care

  • Care instructions provided on business card with each bouquet

  • Equal replacement policy: We will replace with equal value bouquet if quality issues reported within 24 hours of receipt

Event Tickets

  • Tickets are non-refundable but transferable

  • If you cannot attend, you may:

    • Transfer your ticket to another person

    • Consider your ticket price as a farm donation

  • Weather Policy:

    • Events may be canceled or rescheduled due to severe weather

    • Participants will be notified via email

    • Full refunds offered if event cannot be rescheduled

Merchandise (T-shirts, Mugs, etc.) Claims and Returns Window

  • Claims for misprinted/damaged/defective items must be submitted within 30 days of receipt

  • Lost package claims must be submitted within 30 days of estimated delivery date

  • Contact lori@threeacrefarm.net before returning any items

Return Address All merchandise returns should be sent to:

  • Three Acre Farm Returns / 217 Wrangler Drive / Coppell, Texas, 75019

Important Policies

  • Unclaimed returns will be donated to charity after 30 days

  • We do not accept returns of sealed goods (including face masks) for health/hygiene reasons

  • Size exchanges and returns for buyer's remorse are handled at our discretion

  • Customer is responsible for return shipping costs

Address Issues

  • Incorrect/insufficient addresses will result in returned shipments

  • Customer is responsible for reshipment costs if address correction is needed

  • Unclaimed packages will be returned to our facility

  • Reshipment costs for unclaimed packages are customer's responsibility

Dahlia Tubers Inspection and Refund Window

  • Inspect tubers immediately upon arrival

  • Refund requests must be made within 7 days of receipt

Refund Process Email lori@threeacrefarm.net with:

  • Order confirmation number

  • Clear photos of the tuber

  • Description of the issue

We guarantee at least one viable eye per tuber at shipping time.

Limitations We are not responsible for loss due to:

  • Incorrect storage after receipt

  • Weather conditions

  • Pest/critter damage

Bulbs Inspection and Refund Window

  • Inspect bulbs immediately upon arrival

  • Refund requests must be made within 7 days of receipt

Refund Process Email lori@threeacrefarm.net with:

  • Order confirmation number

  • Clear photos of the bulb

  • Description of the issue

Limitations We are not responsible for loss due to:

  • Incorrect storage after receipt

  • Weather conditions

  • Pest/critter damage

Seeds

  • Subject to same inspection and refund windows as bulbs and tubers

  • Must be reported within 7 days of receipt

  • Photos of any issues required for refund consideration

  • No refunds once seeds have been planted

Last updated: October 24, 2024

 

*Due to the volume of emails, messages and requests I receive on a daily basis, I’m no longer able to answer specific questions or provide feedback for people outside of my “Backyard Cutting Garden 101” online course community or my Consultation clients. Thanks for understanding!