FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. Where is the farm located?
Michigan, USA. We are located about 20 minutes south of Grand Rapids, MI.
9973 Homerich Ave. SW Byron Center, MI 49315
We are in Byron Center, about 4 miles west of Highway 131.
2. Where/how do I buy flowers from your farm?
All of our blooms, bunches and bouquets are sold from our self-serve, honor system Flower House. Please visit our FLOWER HOUSE page for hours of operation, parking instructions and payment options.
3. Can I walk around your farm?
Nope! While the Flower House is open to the public, the rest of our farm is private property. Thank you for respecting our boundaries. PLEASE DO NOT WANDER AROUND OUR FARM. I don’t think you’d like to find people wandering in your backyard either!
We cannot accommodate drop-in visitors. This is a working farm and time is our most precious resource. Over the summer, we offer Farm Tours, where you can meet us and get a “behind the scenes” look at Three Acre Farm.
Have questions about farming/gardening? Want to pick my brain? You can schedule a 1 Hour Consultation, where we can chat via phone, Zoom or at the farm. Availability may be limited during the busy growing season.
4. Can we take family/senior/engagement photos at your farm?
No. We do not allow photography sessions at this time. Thanks for understanding that our farm is our private residence. We suggest seeking out public parks/gardens, such as Spring Grove Park or the Grand Ideas Garden.
5. Can I order flowers? Do you do wedding/event arrangements?
All of our blooms, bunches and bouquets are sold via our self-serve Flower House, first come, first serve.
We do not hold/reserve flowers or take custom orders/florist orders.
Availability in the Flower House varies day by day, hour by hour. We cannot predict what will be in stock each day, as bloom time is entirely weather dependent.
Unlike wholesale flower suppliers who source flowers from multiple growers around the world, we ONLY source flowers from OUR fields. We harvest daily and stock the Flower House with what happens to be in bloom on that day.
If you need to order arrangements for a wedding or event, or need specific blooms on a specific day, please contact a florist.
6. Do you teach classes or speak at events?
Yes! I’ve taught at Fredrick Meijer Gardens, my local libraries and at multiple churches in my community. My background is teaching and art. I love helping people explore their creative side and learn how to live an more intentional life. Please visit my Speaking Engagements page for more info.
*Please note: My speaking availability is more open in the winter/off season (Nov-Mar). I have limited capacity for speaking events during our growing season (April - Oct).
7. Do you need volunteers to help on the farm?
Yes, occasionally we could use a few extra helping hands! Please click on the link below to fill out the Google Form and I’ll add you to the potential volunteer list and send you more info via email.
Volunteering at Three Acre Farm
8. I’m a Florist and I need to order flowers. How do I do that?
We do not have capacity for fulfilling florist orders at this time. Please feel free to stop by our self-serve Flower House to see what is available!
9. I'm interested in starting a farm too. Can I "Pick Your brain”?
Yes! I offer 1 Hour Consultations where we can take a deep dive together to help you make your farming dreams come true. You can learn more about the process and sign up on my Consultations page.
10. What are your shipping policies?
General Shipping Information
We ship only within the USA (sorry, Canadian friends!)
Please ensure correct address using USPS guidelines
Incorrect/insufficient addresses will result in returned shipments
Customer is responsible for reshipment costs if address correction is needed
Unclaimed packages will be returned to our facility
Reshipment costs for unclaimed packages are customer's responsibility
Shipping Rates and Timeframes
Dahlia Tubers
Flat rate shipping and handling price for all orders
Orders shipped in April or May, when overnight low temperatures are above freezing
Packed in partially open baggies with peat moss, vermiculite or wood shavings
Store in a cool, dry place until planting time
Do not store in freezing areas
We sell individual tubers, not clumps. Sizes vary by variety
Bulbs
Flat rate shipping and handling price for all orders
Orders shipped ASAP for fall planting (current year)
Merchandise
Shipped from our fulfillment partner's facility
Standard shipping rates apply based on order size
Lost package claims must be submitted within 30 days of estimated delivery date
Return shipping address for merchandise only:
Three Acre Farm Returns
217 Wrangler Drive
Coppell, Texas, 75019
Fresh Flowers & Flower House Items
Local pickup only
Location: Self-serve Flower House on the corner of 100th St and Homerich Ave in Byron Center, MI
Hours vary seasonally - please check the website for current hours
Please handle with care during transport
Follow included care instructions for maximum vase life
Event Tickets
Electronic delivery via email
Please save confirmation email
Combined Shipping Option (Dahlia Tubers) To reduce costs for multiple orders:
Place orders separately
Fill out our Combined Shipping form to take advantage of this offer (available on our website)
After submitting the Combined Shipping form, excess shipping costs will be refunded after the conclusion of our current year's Dahlia shipping season
Local Pick-Up Options
Dahlia Tubers On-Farm Pick-Up
Pickup information provided at checkout
Dates and times vary seasonally
Please check website for current pickup schedules
Location:
Three Acre Farm in Byron Center, MI
Important notes:
Pick up MUST occur during designated time slot
Unclaimed tubers will be restocked and resold without refund
To combine multiple orders for pick-up, fill out our Combined On-Farm Pick-Up form
Bulbs, Seeds, and Merchandise On-Farm Pick-Up
Location:
Three Acre Farm in Byron Center, MI
Flower House on the corner of 100th St and Homerich Ave
Hours vary seasonally - please check website for current hours
Please allow 48 hours for order fulfillment before picking up
We are not responsible for orders not retrieved in a timely manner
Our Promise
All Dahlia tubers are grown and inspected on our Michigan farm
Strict disease prevention methods employed for plant products
Careful packaging to ensure safe delivery
Last updated: October 24, 2024
11. What are your policies for returns & refunds?
General Policy
Shipping costs are non-refundable in all cases
All refund requests must include order confirmation number
By purchasing from Three Acre Farm, you agree to these policies
Fresh Flower Bouquets & Flower House Items
Expected vase life: 3-5 days with proper care
Care instructions provided on business card with each bouquet
Equal replacement policy: We will replace with equal value bouquet if quality issues reported within 24 hours of receipt
Event Tickets
Tickets are non-refundable but transferable
If you cannot attend, you may:
Transfer your ticket to another person
Consider your ticket price as a farm donation
Weather Policy:
Events may be canceled or rescheduled due to severe weather
Participants will be notified via email
Full refunds offered if event cannot be rescheduled
Merchandise (T-shirts, Mugs, etc.) Claims and Returns Window
Claims for misprinted/damaged/defective items must be submitted within 30 days of receipt
Lost package claims must be submitted within 30 days of estimated delivery date
Contact lori@threeacrefarm.net before returning any items
Return Address All merchandise returns should be sent to:
Three Acre Farm Returns / 217 Wrangler Drive / Coppell, Texas, 75019
Important Policies
Unclaimed returns will be donated to charity after 30 days
We do not accept returns of sealed goods (including face masks) for health/hygiene reasons
Size exchanges and returns for buyer's remorse are handled at our discretion
Customer is responsible for return shipping costs
Address Issues
Incorrect/insufficient addresses will result in returned shipments
Customer is responsible for reshipment costs if address correction is needed
Unclaimed packages will be returned to our facility
Reshipment costs for unclaimed packages are customer's responsibility
Dahlia Tubers Inspection and Refund Window
Inspect tubers immediately upon arrival
Refund requests must be made within 7 days of receipt
Refund Process Email lori@threeacrefarm.net with:
Order confirmation number
Clear photos of the tuber
Description of the issue
We guarantee at least one viable eye per tuber at shipping time.
Limitations We are not responsible for loss due to:
Incorrect storage after receipt
Weather conditions
Pest/critter damage
Bulbs Inspection and Refund Window
Inspect bulbs immediately upon arrival
Refund requests must be made within 7 days of receipt
Refund Process Email lori@threeacrefarm.net with:
Order confirmation number
Clear photos of the bulb
Description of the issue
Limitations We are not responsible for loss due to:
Incorrect storage after receipt
Weather conditions
Pest/critter damage
Seeds
Subject to same inspection and refund windows as bulbs and tubers
Must be reported within 7 days of receipt
Photos of any issues required for refund consideration
No refunds once seeds have been planted
Last updated: October 24, 2024
*Due to the volume of emails, messages and requests I receive on a daily basis, I’m no longer able to answer specific questions or provide feedback for people outside of my “Backyard Cutting Garden 101” online course community or my Consultation clients. Thanks for understanding!